Team Captain Apparel
About The Position
The Team Captain – Apparel leads the Apparel department by delivering an engaging shopping experience grounded in product knowledge and connections with athletes. The role coaches teammates, drives sales, and helps athletes feel confident in their selections while delivering strong service and product presentation. The Team Captain works with the Store Manager and Assistant Store Manager to develop and execute plans for business priorities, staffing, hiring, operations, and merchandising. The role communicates goals, assigns and schedules work, tracks progress, and adjusts plans to support athlete traffic, operational needs, payroll, and financial goals. When serving as the sole leader in the building, the Team Captain provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The position also leads teammate hiring, onboarding, training, coaching, development, recognition, and performance management. It enforces company policies and procedures, safety and loss-prevention standards, and applicable external requirements, while helping maintain a respectful and welcoming environment for teammates and athletes.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience is required.
Nice To Haves
- Previous people leadership experience.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and working plans for department priorities, staffing, hiring, operations, and merchandising within established budgets and financial goals.
- Execute plans, use independent judgment and analysis to assess their effectiveness, and make adjustments as needed.
- When the sole leader in the building, oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adapt to changing store goals and athlete needs.
- Develop and adjust schedules for direct reports to address athlete traffic and operational and merchandising initiatives while meeting payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports.
- Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation.
- Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for company policies and procedures, including making termination recommendations.
- Create a welcoming and respectful store environment for teammates and athletes.
- Adhere to and enforce safety, loss-prevention, standard operating, and applicable external governing policies and requirements.
Benefits
- Competitive total rewards package that could include incentives, equity, and benefits.
- Generous suite of benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
