Team Captain Apparel
About The Position
The Team Captain – Apparel leads the Apparel department by delivering engaging shopping experiences grounded in product knowledge and athlete connection. The role coaches teammates, drives sales, and helps athletes feel confident in their selections while supporting performance and style through service. The Team Captain contributes to departmental business planning, staffing, scheduling, merchandising, and operational execution alongside the Store Manager and Assistant Store Manager. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role also leads hiring, onboarding, training, coaching, development, recognition, performance management, and accountability for direct reports. The Team Captain helps maintain an inclusive store environment and enforces safety, loss-prevention, operating, and applicable legal requirements.
Requirements
- High school diploma or equivalent.
- 1-3 years of experience.
- Previous retail or customer-facing experience required.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Follow company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
- Establish and execute plans for operational initiatives, staffing, hiring needs, and merchandising in accordance with budgets and financial goals; adjust plans based on effectiveness and changing needs.
- When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust to changing store goals and athlete traffic.
- Develop and adjust schedules for direct reports to support athlete traffic, operational initiatives, merchandising work, payroll, and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, and retention for the appropriate number of direct reports.
- Train, coach, provide feedback, develop, recognize, and motivate teammates throughout their employment lifecycle.
- Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Create a welcoming and respectful store environment for teammates and athletes.
- Enforce safety, loss-prevention, standard operating, and applicable external legal or regulatory requirements; hold teammates accountable for meeting expectations.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- A generous suite of benefits.
- State paid leave in accordance with applicable requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
