Team Captain Apparel

DICK'S Sporting Goods•Metairie, LA

About The Position

The Team Captain – Apparel leads the Apparel department at DICK’S Sporting Goods by delivering engaging shopping experiences grounded in product knowledge and athlete connection. The role coaches teammates, drives sales, and helps athletes feel confident in their selections while ensuring strong service, performance, and style. The position contributes to department planning and execution alongside the Store Manager and Assistant Store Manager, including operational and merchandising initiatives, staffing, schedules, and financial goals. The Team Captain may act as Head Coach when the sole leader in the building, overseeing general store operations such as opening and closing, Front End and Cash Office functions, and teammate supervision. The role also leads hiring, onboarding, training, coaching, development, recognition, and performance management for direct reports. It is responsible for maintaining a welcoming and respectful environment and enforcing company policies, safety requirements, loss-prevention practices, and applicable external regulations.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
Help establish and execute operational plans involving staffing, hiring needs, merchandising, budgets, and financial goals; adjust plans based on effectiveness and changing needs.
When the sole leader in the building, act as Head Coach and oversee opening and closing procedures, Front End and Cash Office functions, teammate supervision, and general store operations.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust priorities to maintain operations and athlete support.
Develop effective schedules for direct reports and adjust staffing to meet athlete traffic demands and operational and merchandising needs while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports.
Ensure teammates are trained and receive coaching, feedback, development, recognition, and motivation.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a store environment where teammates and athletes are welcomed and treated with respect.
Adhere to and enforce safety, loss-prevention, standard operating, and applicable external policies and requirements.