Team Captain Apparel
About The Position
The Team Captain – Apparel leads the Apparel department at DICK’S Sporting Goods, delivering an engaging shopping experience through product knowledge, athlete connection, and great service. The role coaches teammates, drives sales, and helps athletes feel confident in their selections. The Team Captain works with the Store Manager and Assistant Store Manager to develop and execute department plans, coordinate staffing and operational initiatives, and adjust plans based on results and business needs. They communicate goals, assign and schedule work, and may serve as Head Coach when they are the sole leader in the building, overseeing store operations such as opening and closing, Front End and Cash Office functions, and teammate supervision. The position also leads hiring, onboarding, training, coaching, performance management, and retention of direct reports. The Team Captain maintains merchandising and presentation standards, promotes company programs, and enforces safety, loss prevention, and operating procedures. They help create an environment where teammates and athletes are welcomed and treated with respect.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience is required.
Nice To Haves
- Previous people leadership experience.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing accurate, knowledgeable information about products and assortment.
- Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and working plans for business priorities, staffing, hiring, operations, and merchandising.
- Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans, assign workloads according to teammate skill levels, and adjust priorities as store goals and needs change.
- Develop schedules for direct reports and adjust staffing to meet athlete traffic demands and operational needs while meeting payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of direct reports.
- Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
- Create an inclusive store environment where teammates and athletes are welcomed and treated with respect.
- Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.
Benefits
- Competitive total rewards package that may include incentives, equity, and benefits.
- Generous suite of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
