Team Captain Operations
About The Position
The Team Captain Operations leads store operations across on-field and off-field execution to ensure a consistent, athlete-ready experience. The role coaches the team in merchandising, pricing, and signage on the sales floor, while supporting inventory, fulfillment, and stockroom processes behind the scenes. It manages priorities and guides the team toward operational excellence that supports the athlete experience through accuracy, efficiency, and teamwork. The position contributes to departmental business plans, establishes operational work plans, adjusts execution as needed, and may oversee the store as Head Coach when the sole leader in the building. It also leads hiring, training, coaching, performance management, and accountability for direct reports, while supporting a welcoming store environment and enforcing safety, loss prevention, and operating procedures.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable product and assortment information.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
- Contribute with the Store Manager and Assistant Store Manager to 30-60-90 day plans for assigned departments.
- Establish work plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
- Execute plans and adjust them as needed, using independent judgment and analysis of their effectiveness.
- When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workload based on skill levels, and monitor progress against plans and store goals.
- Adjust priorities and schedules to meet athlete traffic demands, complete operational and merchandising initiatives, and meet payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
- Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment lifecycle.
- Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Create a welcoming and respectful environment for teammates and athletes.
- Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Generous suite of benefits.
- State-required paid leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
