Team Captain Operations

DICK'S Sporting Goods•Springfield, IL

2d•$49,500 - $63,500

About The Position

The Team Captain of Operations leads store operations across on-field and off-field execution to ensure a consistent, athlete-ready experience. The role coaches the team in merchandising, pricing, signage, inventory, fulfillment, and stockroom processes, while managing priorities to deliver operational excellence through accuracy, efficiency, and teamwork. The position contributes to department planning and business priorities with the Store Manager and Assistant Store Manager, and may provide general store oversight when the sole leader in the building. It also leads staffing and teammate development, supports athlete experiences, and ensures compliance with safety, loss-prevention, and operating standards.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and working plans for business priorities, staffing, hiring, and operational and merchandising initiatives within budgets and financial goals.
Execute plans, assess effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, provide general store oversight, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, and monitor progress against plans and store goals.
Develop schedules for direct reports and adjust staffing to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
Source, interview, hire, onboard, and retain an appropriate number of direct reports in areas of oversight.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful environment for teammates and athletes.
Follow and enforce safety, loss-prevention, and standard operating procedures, as well as applicable laws and external guidelines; hold teammates accountable for compliance.