Team Captain On Field Operations

DICK'S Sporting Goods•McDonough, GA

About The Position

The Team Captain of On Field Operations leads execution across the sales floor, ensuring strong merchandising, pricing, and athlete experiences in customer-facing areas. This role coaches teammates, manages priorities, and delivers a consistent, athlete-first shopping experience. The position supports department business priorities through planning and execution, including operational initiatives, staffing, hiring needs, and merchandising. When serving as the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role also builds and leads an effective team through hiring, onboarding, training, coaching, performance management, and accountability. It enforces safety, loss prevention, operating procedures, and applicable external requirements, while helping create a respectful and welcoming environment for teammates and athletes.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable product and assortment information.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Contribute with the Store Manager and Assistant Store Manager to developing 30-60-90 day plans for assigned departments.
Help establish plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, and monitor progress against plans and store goals.
Adjust priorities and schedules to meet athlete traffic demands, support uninterrupted operations, and complete operational and merchandising initiatives while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policy and procedure compliance, including making termination recommendations.
Foster a store environment where teammates and athletes are welcomed and treated with respect.
Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for meeting expectations.