Team Captain Off Field Operations

DICK'S Sporting Goods•Matthews, NC

About The Position

The Team Captain of Off Field Operations leads inventory, fulfillment, and stockroom execution to support efficient store operations and overall performance. This role coaches teammates and helps keep the store fast, accurate, and ready to serve athletes. The position also contributes to business planning, staffing, merchandising, and operational initiatives, and may oversee the store when serving as the sole leader in the building.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and establish operational plans aligned with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, monitor progress, and adjust to changing store goals and athlete traffic.
Develop schedules for direct reports and make staffing adjustments to support operational and merchandising initiatives while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Promote a store environment where teammates and athletes are welcome and treated with respect.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for compliance.