Team Captain Off Field Operations
About The Position
The Team Captain of Off Field Operations leads inventory, fulfillment, and stockroom execution to help ensure store processes run efficiently. The role coaches teammates and supports overall store performance through strong operational execution, helping keep the store fast, accurate, and ready to serve athletes. It also supports exceptional athlete experiences and upholds company merchandising and presentation standards. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to departmental plans and operational initiatives, manages workload and schedules, and adjusts plans to meet changing store priorities, athlete traffic, payroll, and financial goals. The position leads team hiring, onboarding, training, coaching, development, performance management, and accountability. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
Nice To Haves
- Previous people leadership experience.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
- Partner with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and business priorities.
- Help establish working plans for operational initiatives, staffing and hiring needs, operational and merchandising sets, budgets, and financial goals.
- Execute plans, assess their effectiveness, and adjust them using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign work based on skill levels, and monitor progress against plans and changing store goals.
- Develop and adjust schedules for direct reports to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, training, and retention of direct reports.
- Coach, provide feedback, support development, recognize, and motivate teammates throughout their employment.
- Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Create a store environment where teammates and athletes are welcome and treated with respect.
- Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- A generous suite of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
