Team Captain Off Field Operations

DICK'S Sporting Goods•Medford, MA

3d•$49,500 - $63,500

About The Position

The Team Captain of Off Field Operations leads inventory, fulfillment, and stockroom execution to support efficient processes and overall store performance. The role coaches teammates and helps keep the store fast, accurate, and ready to serve athletes. The position also supports athlete experiences, merchandising standards, company programs, departmental planning, staffing, and execution of operational initiatives. In the absence of other store leaders, the Team Captain may act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable product and assortment information.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and establish operational plans for initiatives, staffing, hiring needs, and merchandising sets in line with budgets and financial goals.
Execute plans, assess effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, monitor progress, and adjust plans to support operations and financial goals.
Develop effective schedules for direct reports and adjust staffing to address athlete traffic and operational or merchandising initiatives.
Lead sourcing, interviewing, hiring, onboarding, training, development, coaching, feedback, recognition, motivation, and retention of direct reports.
Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
Create a welcoming and respectful environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for compliance.