Team Captain Off Field Operations

DICK'S Sporting Goods•Wauwatosa, WI

About The Position

The Team Captain of Off Field Operations leads inventory, fulfillment, and stockroom execution to support efficient store operations and strong overall store performance. The role coaches teammates and helps keep the store fast, accurate, and ready to serve athletes. The position also supports business planning and store leadership. In coordination with the Store Manager and Assistant Store Manager, the Team Captain contributes to 30-60-90 day plans for assigned departments, helps develop operational and staffing plans, and adjusts execution based on business needs. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision. The role leads and develops direct reports, including workload assignment, scheduling, hiring, onboarding, coaching, performance management, and accountability. The Team Captain also ensures compliance with company policies, safety and loss-prevention procedures, standard operating procedures, and applicable external requirements. DICK’S Sporting Goods describes its workplace as inclusive and diverse and emphasizes welcoming, respectful experiences for both teammates and athletes.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish plans for operational initiatives, staffing and hiring needs, operational and merchandising sets, budgets, and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee opening and closing procedures, Front End and Cash Office functions, teammate supervision, and general store operations.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust to changing store goals and athlete needs.
Develop and adjust schedules for direct reports to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports in areas of oversight.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment lifecycle.
Conduct performance management, including annual reviews and promotional recommendations, and hold teammates accountable for policy and procedure compliance, including making termination recommendations.
Create a store environment where teammates and athletes are welcomed and treated with respect.
Follow and enforce safety, loss-prevention, and standard operating procedures, as well as laws and guidelines of external governing entities.