Team Captain Off Field Operations
About The Position
The Team Captain of Off Field Operations leads inventory, fulfillment, and stockroom execution to support efficient store operations and overall performance. The role ensures operational processes are carried out accurately, coaches teammates, and helps keep the store fast, organized, and ready to serve athletes. The position also supports exceptional athlete experiences, merchandising standards, company programs, and department business plans. The Team Captain may act as Head Coach when the sole leader in the building, overseeing general store operations such as opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role includes planning and adjusting staffing and workloads, hiring and developing direct reports, and enforcing company policies, safety practices, and operating procedures. DICK’S Sporting Goods describes its workplace as inclusive and diverse, and emphasizes welcoming, supporting, and empowering teammates.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments in support of business priorities.
- Establish operational plans for initiatives, staffing and hiring needs, operational and merchandising sets, budgets, and financial goals.
- Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, and maximize efficiency.
- Monitor progress against plans and changing store goals; adjust operations to maintain athlete support and meet payroll and financial goals.
- Develop effective schedules for direct reports and adjust staffing to meet athlete traffic demands and complete operational and merchandising initiatives.
- Build and lead an effective team that delivers positive athlete experiences.
- Lead sourcing, interviewing, hiring, onboarding, and retention for the appropriate number of direct reports in areas of oversight.
- Train teammates and provide coaching, feedback, development, recognition, and motivation throughout their employment.
- Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Create a store environment where teammates and athletes are welcomed and treated with respect.
- Follow and enforce safety, loss prevention, and standard operating procedures, as well as applicable laws and external governing guidelines.
- Hold teammates accountable when they do not meet or comply with expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
