Team Captain Off Field Operations

DICK'S Sporting Goods•San Antonio, TX

About The Position

The Team Captain of Off Field Operations leads inventory, fulfillment, and stockroom execution to help ensure efficient processes and strong store performance. The role coaches teammates and supports an accurate, fast, and athlete-ready store. It also contributes to planning and operational execution with the Store Manager and Assistant Store Manager, and may provide general store oversight when serving as the sole leader in the building.

Requirements

The job description does not list specific education, experience, or skill requirements.
Candidates must keep cameras on during virtual interviews and may not use AI tools during any part of the interview process.
Offers are contingent upon a satisfactory background check, which may include ID verification.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and operational initiatives.
Help establish plans for staffing, hiring needs, operational and merchandising sets, budgets, and financial goals; execute plans and adjust them based on effectiveness and changing priorities.
When the sole leader in the building, act as Head Coach and oversee the store, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust priorities to maintain operations and athlete support while meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and complete operational and merchandising initiatives.
Lead sourcing, interviewing, hiring, onboarding, and retention for direct reports in areas of oversight.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for meeting expectations.