Team Captain Off Field Operations
About The Position
The Team Captain of Off Field Operations leads inventory, fulfillment, and stockroom execution to ensure efficient operations and strong store performance. The role coaches teammates and helps keep the store fast, accurate, and ready to serve athletes. The position also supports athlete experiences and merchandising standards, contributes to department plans and operational initiatives, and may oversee the store when acting as the sole leader in the building. It includes scheduling, hiring, onboarding, training, coaching, performance management, and accountability for direct reports. The Team Captain enforces safety, loss prevention, operating procedures, and applicable laws and guidelines.
Requirements
- High school diploma or equivalent.
- 1-3 years of experience.
- Previous retail or customer-facing experience required.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Anticipate athlete needs and provide clear, accurate, and knowledgeable information about products and assortment.
- Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and working plans for business priorities, staffing, hiring, operational initiatives, and merchandising sets.
- Execute plans, assess their effectiveness, and adjust them as needed using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workloads, monitor progress, and adapt to changes in store goals and athlete traffic.
- Develop effective schedules and make adjustments to maintain operations, support athletes, complete initiatives, and meet payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports.
- Train, coach, develop, recognize, and motivate teammates; conduct performance management, including annual reviews and promotional recommendations, and make termination recommendations as appropriate.
- Create a welcoming and respectful environment for teammates and athletes, and hold teammates accountable for policies and procedures.
- Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
