Team Captain Operations

DICK'S Sporting Goods•Monroe, LA

About The Position

At DICK’S Sporting Goods, the Team Captain of Operations leads store operations across on-field and off-field execution to provide a consistent, athlete-ready experience. The role coaches the team to deliver strong merchandising, pricing, and signage execution on the sales floor while supporting inventory, fulfillment, and stockroom processes. The Team Captain manages priorities and guides the team toward operational excellence that benefits athletes through accuracy, efficiency, and teamwork. The position also contributes to department planning and staffing, oversees and develops direct reports, and may act as Head Coach when the sole leader in the building. It includes general store oversight, such as opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role enforces company policies and procedures, safety and loss-prevention practices, and applicable external requirements.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable product and assortment information.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and operational initiatives for assigned departments.
Help establish working plans for staffing, hiring needs, operational and merchandising sets, budgets, and financial goals; execute plans and adjust them based on effectiveness.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, monitor progress, and adjust priorities to maintain operations and athlete support while meeting payroll and financial goals.
Create effective schedules for direct reports and adjust them to meet athlete traffic demands and complete operational and merchandising initiatives.
Source, interview, hire, onboard, train, develop, coach, recognize, motivate, and retain direct reports.
Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
Create an environment where teammates and athletes are welcomed and treated with respect.
Follow and enforce safety, loss-prevention, standard operating, and other applicable policies and procedures; hold teammates accountable for meeting expectations.