Team Captain Sport & Outdoor
About The Position
The Team Captain – Sport & Outdoor inspires teammates to deliver an exceptional athlete experience through expert product knowledge and strong selling leadership. The role coaches teammates, drives sales performance, and helps athletes find the right gear for their sport. It combines a passion for sport and service with responsibility for departmental plans, staffing, merchandising, operations, and team development. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to 30-60-90 day plans for assigned departments, establishes operational plans within budgets and financial goals, and adjusts plans based on results. When the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role also leads hiring, onboarding, training, coaching, performance management, and retention of direct reports. The Team Captain helps maintain a welcoming and respectful store environment and enforces safety, loss prevention, operating policies, procedures, and applicable external requirements.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
Nice To Haves
- Previous people leadership experience.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments.
- Establish and execute operational plans for initiatives, staffing, hiring needs, and merchandising, in line with budgets and financial goals; assess effectiveness and make adjustments.
- When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workload based on skill levels, monitor progress, and adapt to changing store goals and athlete needs.
- Develop and adjust effective schedules for direct reports to address athlete traffic and operational and merchandising priorities while meeting payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports.
- Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation.
- Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
- Create a store environment where teammates and athletes are welcomed and treated with respect.
- Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.
Benefits
- Competitive total rewards package that may include incentive, equity, and benefits.
- Generous suite of benefits.
- Compliance with state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
