Team Captain Sport & Outdoor

DICK'S Sporting Goods•Mooresville, NC

About The Position

The Team Captain – Sport & Outdoor inspires teammates to deliver exceptional athlete experiences through expert product knowledge and strong selling leadership. The role coaches teammates, drives sales performance, and helps athletes find appropriate gear for their sport. It combines passion for sport and customer service with department operations, merchandising, staffing, and team leadership. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to department plans and operational priorities, executes those plans, and adjusts them as needed. When serving as the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and establish plans for operational initiatives, staffing, hiring, and merchandising in accordance with budgets and financial goals.
Execute department plans, use independent judgment and analysis to assess their effectiveness, and adjust them as needed.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, monitor progress, and adapt to changes in store goals.
Develop schedules for direct reports and adjust staffing to respond to athlete traffic and complete operational and merchandising initiatives while meeting payroll and financial goals.
Source, interview, hire, onboard, train, coach, develop, recognize, motivate, and retain direct reports.
Manage teammate performance, including annual reviews, promotional recommendations, and termination recommendations, and hold teammates accountable for policies and procedures.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for meeting expectations.