Team Captain Sport & Outdoor

DICK'S Sporting Goods•Monroe, LA

About The Position

The Team Captain – Sport & Outdoor inspires and coaches teammates to deliver exceptional athlete experiences through expert product knowledge, strong selling leadership, and a passion for sport and service. The role drives sales performance and helps athletes find the right gear for their sport. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to department plans and operational priorities, executes those plans, and adjusts them as needed. The role communicates goals, assigns and schedules work, and helps ensure that staffing, merchandising, and operational initiatives support athlete traffic, payroll, and financial goals. When the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The Team Captain builds and leads an effective team by supporting hiring, onboarding, training, coaching, feedback, development, recognition, performance management, and accountability. The role also upholds company merchandising, safety, loss prevention, and operating standards, and helps create a welcoming and respectful environment for teammates and athletes.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience is required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish working plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, use independent judgment to assess their effectiveness, and make adjustments as needed.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, monitor progress, and adjust to changing store goals and athlete needs.
Develop and adjust schedules for direct reports to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports in areas of oversight.
Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create an environment where teammates and athletes are welcome and treated with respect.
Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines, holding teammates accountable for compliance.