Team Captain Sport & Outdoor
About The Position
The Team Captain – Sport & Outdoor inspires and coaches teammates to deliver exceptional athlete experiences through expert product knowledge, strong selling leadership, and effective department operations. The role drives sales performance and helps athletes find the right gear for their sport while contributing to business planning, staffing, merchandising, and operational priorities. Working with the Store Manager and Assistant Store Manager, the Team Captain helps develop and execute 30-60-90 day plans, communicates goals and workload, and adjusts plans and schedules to meet athlete traffic, operational needs, payroll, and financial goals. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role leads the teammate lifecycle, including sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, performance management, and retention. The Team Captain also enforces safety, loss prevention, company policies, standard operating procedures, and applicable external requirements, while fostering a welcoming and respectful environment.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and operational plans for assigned departments.
- Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee opening and closing, Front End and Cash Office functions, teammate supervision, and general store operations.
- Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, monitor progress, and pivot as store goals or needs change.
- Develop and adjust schedules for direct reports to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
- Source, interview, hire, onboard, train, coach, develop, recognize, motivate, and retain teammates in areas of oversight.
- Manage teammate performance, including annual reviews and promotional recommendations, and make termination recommendations when appropriate.
- Hold teammates accountable for compliance with company policies, procedures, and expectations.
- Create a welcoming and respectful store environment for teammates and athletes.
- Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Generous suite of benefits.
- Compliance with applicable state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
