Team Captain Sport & Outdoor

DICK'S Sporting Goods•Savannah, GA

About The Position

The Team Captain – Sport & Outdoor inspires teammates to deliver exceptional athlete experiences through expert product knowledge and strong selling leadership. The role coaches teammates, drives sales performance, and helps athletes find the right gear for their sport. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to departmental business plans and operational initiatives, then executes and adjusts plans to support store priorities, budgets, and financial goals. When acting as the sole leader in the building, the Team Captain provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role leads the team’s daily work, scheduling, hiring, onboarding, training, development, recognition, and performance management. It also ensures company merchandising, safety, loss prevention, and operational standards are followed, while fostering a respectful and welcoming environment for teammates and athletes.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Contribute with the Store Manager and Assistant Store Manager to 30-60-90 day plans for assigned departments and operational initiatives.
Help establish plans for staffing, hiring needs, operational and merchandising sets in line with budgets and financial goals.
Execute plans and make adjustments using independent judgment and analysis of their effectiveness.
When the sole leader in the building, oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, and monitor progress against plans and store goals.
Develop and adjust schedules to meet athlete traffic demands, operational and merchandising needs, payroll goals, and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports.
Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation.
Manage performance, including annual reviews, promotional recommendations, and accountability for policies and procedures, including termination recommendations.
Create a welcoming, respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.