Team Captain Sport & Outdoor
About The Position
The Team Captain – Sport & Outdoor inspires and coaches teammates to deliver an exceptional athlete experience through expert product knowledge, strong selling leadership, and passion for sport and service. The role drives sales performance, helps athletes find the right gear, and supports store business priorities while maintaining merchandising, operational, safety, and loss-prevention standards. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to department plans, staffing and hiring needs, and operational and merchandising initiatives. The role communicates goals and assigns work, adjusts plans and schedules to meet athlete traffic and business needs, and may provide general store oversight when serving as the sole leader in the building. The Team Captain also leads hiring, onboarding, training, coaching, development, recognition, and performance management for direct reports, and fosters a welcoming, respectful environment for teammates and athletes.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
- Ability to stand or walk for extended periods, up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods, up to 2 hours continuously.
Nice To Haves
- Previous people leadership experience.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable product and assortment information.
- Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
- Contribute with the Store Manager and Assistant Store Manager to 30-60-90 day plans and department working plans for business priorities, operations, staffing, hiring, and merchandising, in line with budgets and financial goals.
- Execute plans, use independent judgment to assess their effectiveness, and adjust them as needed.
- When the sole leader in the building, act as Head Coach and oversee the store, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, monitor progress, and adjust to changing store goals while supporting uninterrupted operations and financial and payroll goals.
- Develop and adjust schedules for direct reports to meet athlete traffic demands and complete operational and merchandising initiatives.
- Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of direct reports.
- Manage teammate performance, including annual reviews, promotional recommendations, accountability for policies and procedures, and termination recommendations.
- Create a welcoming and respectful store environment for teammates and athletes.
- Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for compliance.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Generous suite of benefits.
- Complies with state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
