Team Captain Sport & Outdoor
About The Position
The Team Captain – Sport & Outdoor inspires teammates to deliver an exceptional athlete experience through expert product knowledge and strong selling leadership. The role coaches teammates, drives sales performance, and helps athletes find appropriate gear for their sport. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to departmental plans and operational initiatives, executes plans, and adjusts them as needed. When acting as the sole leader in the building, the Team Captain provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role leads, develops, and manages direct reports, supports hiring and staffing, and helps maintain a welcoming and respectful store environment. It also upholds merchandising, safety, loss-prevention, and operating standards.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 lbs. up to 25 times per hour.
- Ability to stand or walk for extended periods of up to four hours.
- Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for periods of up to two hours continuously.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable product and assortment information.
- Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
- Help establish operational plans for initiatives, staffing, hiring needs, and merchandising in line with budgets and financial goals; execute plans and adjust them based on effectiveness.
- When the sole leader in the building, provide general store oversight, including opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign work according to skill levels, monitor progress, and adjust plans to support store goals and uninterrupted operations.
- Develop schedules for direct reports and adjust staffing to meet athlete traffic demands and operational and merchandising needs while meeting payroll and financial goals.
- Source, interview, hire, onboard, train, coach, develop, recognize, motivate, and retain direct reports.
- Conduct performance management, including annual reviews and promotional recommendations, and recommend termination when appropriate.
- Create a store environment where teammates and athletes are welcome and treated with respect.
- Follow and enforce safety, loss-prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for compliance.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Generous suite of benefits.
- State-required paid leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
