Team Captain Sport & Outdoor

DICK'S Sporting Goods•Wilmington, NC

About The Position

As a Team Captain – Sport & Outdoor at DICK’S Sporting Goods, you will lead teammates in delivering exceptional athlete experiences through expert product knowledge and strong selling leadership. You will coach teammates, drive sales performance, and help athletes find the right gear for their sport. The role combines customer service and sales with departmental planning, merchandising, scheduling, operations, and people leadership. Working with the Store Manager and Assistant Store Manager, you will contribute to plans for assigned departments, execute and adjust those plans, and help manage staffing and operational priorities. When you are the sole leader in the building, you will act as Head Coach and provide general store oversight. You will also help build and develop the team, maintain an inclusive and respectful store environment, and enforce safety, loss-prevention, and operating requirements.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans and adjust them as needed using independent judgment and analysis of their effectiveness.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust priorities to support uninterrupted operations and athlete service.
Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and operational needs while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a store environment where teammates and athletes are welcomed and treated with respect.
Adhere to and enforce safety, loss-prevention, standard operating, and external governing requirements, and hold teammates accountable for meeting expectations.