Team Captain Sport & Outdoor

DICK'S Sporting Goods•Waite Park, MN

2d•$44,500 - $58,500

About The Position

The Team Captain – Sport & Outdoor inspires teammates to deliver an exceptional athlete experience through expert product knowledge and strong selling leadership. The role coaches teammates, drives sales performance, and helps athletes find the right gear for their sport. It combines passion for sport and customer service with responsibility for department operations, merchandising, staffing, and team development. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to departmental plans and operational initiatives, executes plans, and adjusts them based on results and changing business needs. When the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help plan operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, use independent judgment and analysis to assess their effectiveness, and make adjustments as needed.
When the sole leader in the building, oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, and monitor progress against plans and store goals.
Develop and adjust schedules for direct reports to respond to athlete traffic while meeting payroll and financial goals and completing operational and merchandising initiatives.
Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports.
Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation throughout their employment.
Manage teammate performance, including annual reviews, promotional recommendations, and accountability for policy and procedure compliance; make termination recommendations as appropriate.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for meeting expectations.