Team Captain Sport & Outdoor

DICK'S Sporting Goods • Dedham, MA

2d • $49,500 - $63,500

About The Position

The Team Captain – Sport & Outdoor leads teammates in delivering exceptional athlete experiences through expert product knowledge, strong selling leadership, and effective department operations. The role coaches teammates, drives sales performance, and helps athletes find appropriate gear for their sport. It contributes to department planning and execution, staffing, merchandising, and operational initiatives in line with business priorities, budgets, and financial goals. When serving as the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer-facing experience.

Nice To Haves

• Previous people leadership experience.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
• Help establish work plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
• Execute plans, assess their effectiveness, and adjust them as needed using independent judgment and analysis.
• When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign workload based on skill levels, monitor progress, and adjust to changing store goals and athlete needs.
• Develop and adjust schedules for direct reports to address athlete traffic while meeting payroll and financial goals and completing operational and merchandising initiatives.
• Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports.
• Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation throughout their employment.
• Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
• Create a welcoming and respectful store environment for teammates and athletes.
• Follow and enforce safety, loss-prevention, standard operating, and applicable external governing policies and requirements.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Compliance with state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED