Team Captain Sport & Outdoor

DICK'S Sporting Goods•Tupelo, MS

About The Position

The Team Captain – Sport & Outdoor leads the department team in delivering exceptional athlete experiences through expert product knowledge and strong selling leadership. The role coaches teammates, drives sales performance, and helps athletes find the right gear for their sport. It combines customer service and sales leadership with responsibility for department operations, merchandising, staffing, and teammate development. Working with the Store Manager and Assistant Store Manager, the Team Captain contributes to department plans and executes them, adjusting as needed to support business priorities, athlete traffic, operational initiatives, and financial goals. When the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 pounds up to 25 times per hour.
Ability to stand or walk for extended periods of up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of up to 2 hours continuously.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and establish operational plans within budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate department goals and plans to direct reports, assign workloads based on skill levels, monitor progress, and adjust to changing store goals and athlete traffic.
Develop effective schedules and make staffing adjustments to support athlete needs, operational and merchandising initiatives, payroll, and financial goals.
Source, interview, hire, onboard, train, coach, provide feedback to, develop, recognize, and motivate direct reports; support retention and build an effective team.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create an environment where teammates and athletes are welcome and treated with respect.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for compliance.