Team Captain Sport & Outdoor
About The Position
The Team Captain – Sport & Outdoor leads teammates in delivering an exceptional athlete experience through expert product knowledge and strong selling leadership. The role coaches teammates, drives sales performance, and helps athletes find the right gear for their sport. In partnership with the Store Manager and Assistant Store Manager, the Team Captain contributes to departmental plans and operational initiatives, coordinates staffing and workloads, and adjusts plans to support store priorities, athlete traffic, payroll, and financial goals. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role leads hiring, onboarding, training, coaching, development, recognition, motivation, and performance management for direct reports. The Team Captain upholds merchandising, safety, loss prevention, and operating standards, and helps foster a respectful and welcoming environment for teammates and athletes.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Previous retail or customer-facing experience required.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
- Ability to stand or walk for extended periods, up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions continuously for short periods, up to 2 hours.
Nice To Haves
- Previous people leadership experience preferred.
Responsibilities
- Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
- Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and operational plans for assigned departments.
- Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
- When the sole leader in the building, act as Head Coach and oversee opening and closing, Front End and Cash Office functions, and teammate supervision.
- Communicate departmental goals and plans to direct reports, assign workloads, monitor progress, and adapt to changes in store goals.
- Develop effective schedules and adjust staffing to meet athlete traffic demands and operational and merchandising needs while meeting payroll and financial goals.
- Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports.
- Train, coach, provide feedback, develop, recognize, and motivate teammates; conduct performance management, including annual reviews and promotional recommendations.
- Hold teammates accountable for policies, procedures, and performance expectations, including making termination recommendations.
- Create a store environment where teammates and athletes are welcomed and treated with respect.
- Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.
Benefits
- Competitive total rewards package that could include incentive, equity, and benefits.
- Generous suite of benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
