Team Captain - Operations - NEW STORE HIRING EVENT

DICK'S Sporting Goods•Raleigh, NC

12d•Onsite

About The Position

DICK’S Sporting Goods is hiring a Team Captain of Operations for its new Going Going Gone! store in Raleigh, North Carolina. The role leads store operations across sales-floor execution and behind-the-scenes functions to maintain a consistent, athlete-ready experience. The Team Captain coaches teammates on merchandising, pricing, signage, inventory, fulfillment, and stockroom processes, with a focus on accuracy, efficiency, and teamwork. The position supports business priorities through planning, staffing, execution, and adjustment of operational and merchandising initiatives. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision. The role also builds and develops an effective team, supports positive experiences for athletes and teammates, and enforces company policies and procedures.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and working plans for business priorities, staffing, hiring, and operational and merchandising initiatives in line with budgets and financial goals.
Execute plans, assess their effectiveness, and adjust them as needed using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, monitor progress, and adapt to changing store goals and athlete traffic while meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust staffing as needed to support athlete traffic and complete operational and merchandising initiatives.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, and retention of direct reports.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming, respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for compliance.