Event Operations Captain

Omaha's Henry Doorly Zoo and Aquarium•Omaha, NE

6d•Onsite

About The Position

Omaha’s Henry Doorly Zoo & Aquarium is seeking a part-time Events Captain to assist with the production and execution of public, private, and internal events, from setup through fulfillment. Events may take place during the day or evening. The captain is the Zoo’s main contact for clients, guests, and vendors and helps lead event staff while ensuring events run smoothly and the Zoo is represented professionally. The position is performed on an as-needed basis, including evenings, weekends, and some holidays, as Zoo events occur. It reports directly to the Events Operation Assistant Manager.

Requirements

High school diploma or equivalent.
Minimum age of 19 years.
Valid state driver’s license.
Strong customer service skills and ability to engage with patrons.
Ability to multitask, work in a fast-paced environment, and meet deadlines.
Knowledge of event management and/or operations and event staff duties and tasks.
Strong interpersonal skills and a positive attitude.
Ability to organize, prioritize, and memorize.
General knowledge of food and beverage service procedures.
Ability to work with groups ranging in size from 1 to 5,000 people.
Versatility, flexibility, and willingness to work with changing priorities.
Ability to deal effectively with diverse individuals at all organizational levels.
Strong problem-solving and analytical skills.
Excellent written and oral communication skills.
Good judgment and ability to make timely, sound decisions.
Ability to follow directions, lead, and work well as part of a team.
Basic math skills and experience operating and reading computerized cash registers and tape readouts.
Willingness to obtain TIPS certification within the first three months of employment.
Ability to work extended or unusual hours, including weekends, holidays, and night programs.
Ability to walk and/or stand for up to 8 hours, walk long distances across multiple venues and work areas, and move products between areas of the Zoo.
Ability to work in various weather conditions and in indoor event rooms and outdoor Zoo environments.
Ability to sit, kneel, bend, twist, reach above the head, climb, and stand for long periods.
Ability to lift, push, pull, and/or move up to 50 pounds and occasionally up to 75 pounds using safe lifting methods.

Nice To Haves

Experience in events.
Experience in event planning or management, food and beverage service, or hospitality.

Responsibilities

Follow Omaha’s Henry Doorly Zoo and Aquarium policies and standards and represent the organization professionally and positively.
Handle inquiries from clients and guests and provide excellent customer service.
Collect necessary information before events, including the event information sheet, and obtain and maintain required equipment and supplies.
Set up, tear down, and store tables, chairs, signage, tents, bar arrangements, and other event equipment and supplies.
Communicate team goals, timelines, and expectations before and during events; lead team members, provide resources, answer questions, and step in when needed.
Assist external vendors upon arrival, escort them as required, and help with locations and logistics.
Escort guests and vendors using a golf cart or other Zoo vehicle.
Maintain clean, professional event spaces, bars, and facilities; check restrooms, lighting, and audiovisual equipment before and throughout events.
Ensure bar arrangements are ready to serve before events and assist bartending staff with setup.
Follow food-handling and beverage procedures in accordance with Zoo policies and procedures and state laws; ensure proper handling and storage of liquor, garnishes, and mixers.
Operate a cash register, collect payments, make change, and account for drink tickets and turn them in to the Events Operation Assistant Managers.
Manage event logistics, including venue setup and teardown, staffing stations, equipment and supply availability, and replenishment.
Ensure Front Gate Security, bartenders, and event assistants arrive promptly; dismiss Front Gate Security, event staff, and bartenders at the end of events.
Assist clients, guests, and vendors with troubleshooting throughout events and serve as the main event contact.
Monitor underage or excessive drinking and watch for damage to facilities.
Complete appropriate forms and reports, including client change forms and accident or incident reports.
Prepare buildings for opening the next morning by cleaning, removing trash, ensuring rental equipment is picked up, turning off lights, and locking doors.
Perform other duties needed to make events successful, including setup and teardown.
Communicate comments, ideas, and concerns to management.