Event Captain

Washington Duke Inn & Golf Club • Durham, NC

13d • $25 - $25

About The Position

The Event Captain provides hands-on leadership for event service associates and coordinates the operations of meetings, banquets, and special events. The role collaborates with culinary, event planning, food and beverage, and other teams to support seamless execution and deliver personalized guest service. The Event Captain leads by example in a fast-paced environment and helps create memorable guest experiences.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of experience in banquet operations, event services, or hospitality.
• Demonstrated experience leading and coordinating event service teams.
• Experience working with vendors, suppliers, and internal departments to support event execution.
• Strong leadership and interpersonal skills, including the ability to motivate, support, and guide team members.
• Excellent verbal and written communication skills and a professional, guest-focused approach.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and event activities.
• Strong problem-solving abilities and sound decision-making in a fast-paced environment.
• Familiarity with Banquet Event Orders (BEOs), event management systems, and related technology.
• Collaborative, hands-on leadership style and genuine passion for hospitality and service excellence.
• Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
• Ability to stand and walk for extended periods and perform the physical responsibilities associated with banquet and event service, with or without reasonable accommodation.

Nice To Haves

• Degree in Hospitality Management or a related field preferred.
• Experience in an upscale hotel, resort, or conference center environment preferred.

Responsibilities

• Lead, coordinate, and support banquet and event service associates to ensure efficient operations and exceptional service standards.
• Review Banquet Event Orders (BEOs) and communicate event details, expectations, and assignments to team members.
• Oversee setup, service, and breakdown of meetings, banquets, and special events, ensuring accuracy, efficiency, and attention to detail.
• Collaborate with Event Planning, Culinary, Food & Beverage, and other departments to ensure seamless event execution.
• Serve as a primary point of contact during assigned events and respond promptly and professionally to guest requests and concerns.
• Monitor event timelines, service flow, and presentation to maintain established standards and meet guest expectations.
• Anticipate guest needs, proactively address challenges, and make timely decisions to maintain a positive event experience.
• Coordinate with vendors and service providers as needed to support event requirements and timely execution.
• Ensure event spaces, equipment, and service areas are maintained, organized, and prepared for each function.
• Support the training, coaching, and development of event service associates, fostering teamwork, accountability, and hospitality.
• Maintain compliance with food safety, sanitation, workplace safety, and responsible beverage service standards.
• Communicate event feedback, operational challenges, and opportunities for improvement to management.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Employer-paid short-term and long-term disability coverage.
• 401(k) retirement savings plan with employer discretionary contributions.
• Generous paid time off and other applicable leave benefits.
• Associate discounts on dining, accommodations, and select property services.
• Professional development and career advancement opportunities.
• Supportive, welcoming, team-oriented workplace built on respect, collaboration, and exceptional hospitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED