Event Captain

Washington Duke Inn & Golf Club•Durham, NC

13d•$25 - $25•Onsite

About The Position

The Event Captain leads and coordinates event service operations for meetings, banquets, and special events, helping ensure each function is executed seamlessly and delivers exceptional, personalized hospitality. The role provides hands-on leadership to event service associates and collaborates with event planning, culinary, food and beverage, vendors, and other departments. The Event Captain reviews Banquet Event Orders (BEOs), communicates event details and assignments, oversees setup, service, and breakdown, and serves as a primary guest contact during assigned events. The position monitors timelines and service presentation, anticipates guest needs, resolves challenges, supports associate training and development, and helps maintain compliance with food safety, sanitation, workplace safety, and responsible beverage service standards. The role is based at WDI in Durham, North Carolina, and offers full-time employment at $25.00 per hour.

Requirements

High school diploma or equivalent.
At least two years of experience in banquet operations, event services, or hospitality.
Demonstrated experience leading and coordinating event service teams.
Experience working with vendors, suppliers, and internal departments to support event execution.
Strong leadership and interpersonal skills, including the ability to motivate, support, and guide team members.
Excellent verbal and written communication skills and a professional, guest-focused approach.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and event activities.
Strong problem-solving abilities and the ability to remain composed and make sound decisions in a fast-paced environment.
Familiarity with Banquet Event Orders (BEOs), event management systems, and related technology.
Collaborative, hands-on leadership style and a genuine passion for hospitality and service excellence.
Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
Ability to stand and walk for extended periods and perform the physical responsibilities of banquet and event service, with or without reasonable accommodation.

Nice To Haves

Degree in Hospitality Management or a related field.
Experience in an upscale hotel, resort, or conference center environment.

Responsibilities

Lead, coordinate, and support banquet and event service associates to ensure efficient operations and exceptional service standards.
Review Banquet Event Orders (BEOs) and communicate event details, expectations, and assignments to team members.
Oversee the setup, service, and breakdown of meetings, banquets, and special events.
Collaborate with Event Planning, Culinary, Food & Beverage, and other departments to ensure seamless event execution.
Serve as a primary point of contact during assigned events and respond promptly and professionally to guest requests and concerns.
Monitor event timelines, service flow, and presentation for consistency with established standards and guest expectations.
Anticipate guest needs, address challenges proactively, and make timely decisions to maintain a positive event experience.
Coordinate with vendors and service providers as needed to support event requirements and timely execution.
Ensure event spaces, equipment, and service areas are maintained, organized, and prepared for each function.
Support the training, coaching, and development of event service associates.
Maintain compliance with food safety, sanitation, workplace safety, and responsible beverage service standards.
Communicate event feedback, operational challenges, and opportunities for improvement to management.