Team Captain - Footwear & Apparel - NEW STORE HIRING EVENT

DICK'S Sporting Goods•Raleigh, NC

12d•Onsite

About The Position

The Team Captain – Footwear & Apparel leads a retail team focused on delivering exceptional service through product knowledge and athlete engagement. The role coaches teammates, drives sales, and helps athletes find products suited to their performance and style needs. It is based at DICK’S Sporting Goods’ new Going Going Gone! store in Raleigh, North Carolina. Working with the Store Manager and Assistant Store Manager, the Team Captain helps plan and execute department business priorities, staffing, merchandising, and operational initiatives. The role may also act as Head Coach when the sole leader in the building, overseeing general store operations. The Team Captain recruits, hires, trains, develops, and manages teammates while ensuring a welcoming environment and compliance with company policies, safety requirements, and applicable laws.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 pounds up to 25 times per hour.
Ability to stand or walk for extended periods of up to four hours.
Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions continuously for up to two hours.
Cameras must be on during virtual interviews; candidates may not use AI tools during any part of the interview process.
Offer is contingent on a satisfactory background check, which may include ID verification.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing accurate, knowledgeable product and assortment information.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and working plans for business priorities, staffing, hiring, operational initiatives, and merchandising, in line with budgets and financial goals.
Execute plans, use independent judgment to assess effectiveness, and adjust as needed.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, and monitor progress against plans and changing store goals.
Create effective schedules and make adjustments to meet athlete traffic demands, complete operational and merchandising initiatives, and support payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, training, retention, coaching, feedback, development, recognition, and motivation of direct reports.
Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
Create a store environment where teammates and athletes are welcome and treated with respect.
Enforce safety, loss prevention, standard operating procedures, company policies, and applicable laws and external guidelines; hold teammates accountable for compliance.