Team Captain - Endzone & Loyalty - NEW STORE HIRING EVENT

DICK'S Sporting Goods•Raleigh, NC

12d•Onsite

About The Position

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty for its new Going Going Gone! store in Raleigh, North Carolina. The role leads the athlete experience by coaching teammates and encouraging engagement in loyalty programs and services. It delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. The Team Captain helps plan and oversee assigned departments, including staffing, hiring, merchandising, and operational initiatives. The position communicates goals and assigns work to direct reports, monitors progress, adjusts plans and schedules to meet business needs, and helps ensure operational continuity. When acting as the sole leader in the building, the Team Captain provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role also leads team hiring, onboarding, training, coaching, development, recognition, and performance management. The Team Captain is responsible for upholding merchandising, safety, loss-prevention, and operating standards, and for fostering a respectful and welcoming environment for teammates and athletes.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 lbs., up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable product and assortment information.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to contribute to 30-60-90 day plans and operational plans for assigned departments.
Help plan department priorities, staffing and hiring needs, operational and merchandising sets, and budgets and financial goals; execute plans and adjust them based on effectiveness.
When the sole leader in the building, provide general store oversight, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust workload as store goals or conditions change.
Develop and adjust schedules for direct reports to address athlete traffic and operational and merchandising initiatives while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
Train, coach, give feedback to, develop, recognize, and motivate teammates throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss-prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for meeting expectations.