Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Sevierville, TN

7d•Onsite

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. It also contributes to department planning and store operations, and helps create a welcoming, respectful environment for teammates and athletes.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and operational initiatives, staffing, hiring, merchandising, and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, monitor progress, and adjust plans to support operations and athlete needs while meeting payroll and financial goals.
Develop schedules for direct reports and adjust them to meet athlete traffic demands and operational and merchandising priorities.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, performance management, and retention of direct reports.
Conduct annual reviews, make promotional and termination recommendations, and hold teammates accountable for policies and procedures.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for compliance.