Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods • Pittsford, NY

1d • $51,500 - $65,500 • Onsite

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention.

In coordination with the Store Manager and Assistant Store Manager, the Team Captain contributes to 30-60-90 day plans and operational plans for assigned departments, then executes and adjusts those plans based on business priorities and results. When the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.

The role leads a team through staffing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and performance management. It also helps ensure an inclusive and respectful store environment and enforces safety, loss prevention, operating procedures, and applicable external requirements.

Requirements

• High school diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.
• Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods of up to 4 hours.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of up to 2 hours continuously.

Nice To Haves

• Previous people leadership experience.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans and operational plans for assigned departments.
• Execute plans and adjust them using independent judgment and analysis of their effectiveness.
• When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign workloads, monitor progress, and adjust priorities to support operations, athlete needs, payroll, and financial goals.
• Develop and adjust schedules for direct reports to meet athlete traffic demands and operational and merchandising needs.
• Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, and retention of teammates.
• Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
• Create a welcoming, respectful store environment for teammates and athletes.
• Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Paid leave in compliance with state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED