Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Garner, NC

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that encourage retention. It contributes to store and department business priorities, operational execution, merchandising standards, and a welcoming environment for teammates and athletes. In partnership with the Store Manager and Assistant Store Manager, the Team Captain contributes to 30-60-90 day plans and helps establish operational plans for staffing, hiring, and merchandising in alignment with budgets and financial goals. The role assigns and schedules work, monitors progress, adjusts plans to meet changing store needs, and may act as Head Coach when the sole leader in the building, overseeing general store operations, opening and closing, Front End, Cash Office, and teammate supervision. The position leads the hiring, onboarding, training, coaching, development, recognition, and performance management of direct reports. It also enforces company policies and procedures, safety and loss-prevention standards, and applicable external requirements. The job requires physical activity including standing, walking, lifting, and working at heights.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods of up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of up to 2 hours continuously.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Partner with the Store Manager and Assistant Store Manager to contribute to 30-60-90 day plans and operational plans for business priorities, staffing, hiring, and merchandising.
Execute plans, use independent judgment to assess effectiveness, and make adjustments as needed while supporting budgets and financial goals.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, and monitor progress against plans and changing store goals.
Develop and adjust schedules for direct reports to meet athlete traffic demands, operational needs, and payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of direct reports.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Adhere to and enforce safety, loss-prevention, standard operating, and applicable external policies and requirements.