Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Denton, TX

12d•Onsite

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. It contributes to department planning and store operations, leads and develops direct reports, and upholds company standards for merchandising, safety, loss prevention, and customer service. The Team Captain works with the Store Manager and Assistant Store Manager on plans for assigned departments, then executes and adjusts those plans based on business needs and their effectiveness. When acting as the sole leader in the building, the Team Captain provides general store oversight, including opening and closing, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15–35 lbs., up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable product and assortment information.
Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and operational initiatives.
Establish and execute working plans for staffing, hiring needs, operational and merchandising sets, budgets, and financial goals; adjust plans as needed using independent judgment and analysis.
When the sole leader in the building, provide general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, monitor progress, and adjust plans to maintain operations and athlete support while meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust them to address athlete traffic and operational or merchandising initiatives.
Source, interview, hire, onboard, train, coach, develop, recognize, motivate, and retain direct reports.
Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
Create a welcoming and respectful environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for compliance.