Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Brookfield, WI

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and promoting engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building relationships that support athlete retention. It also helps manage department plans and operations, leads and develops teammates, maintains store presentation standards, and upholds safety, loss prevention, and company procedures. When the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods of up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of up to 2 hours continuously.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the SM and ASM to develop 30-60-90 day plans and working plans for business priorities, operational initiatives, staffing, hiring needs, and merchandising sets within budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workload, monitor progress, and adjust to changes in store goals while supporting uninterrupted operations and financial goals.
Develop schedules for direct reports and adjust staffing to meet athlete traffic demands and operational and merchandising needs.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of teammates.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including termination recommendations.
Create an environment where teammates and athletes are welcome and treated with respect.
Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for meeting expectations.