Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Boynton Beach, FL

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience at the front end by coaching teammates and encouraging participation in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. It also contributes to department planning, store operations, merchandising, staffing, and financial goals. When the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments.
Help establish operational plans for initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, use independent judgment and analysis to assess effectiveness, and adjust plans as needed.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, and monitor progress against plans and changing store goals.
Develop schedules and adjust staffing to meet athlete traffic demands, complete operational and merchandising initiatives, and meet payroll and financial goals.
Build and lead an effective team, including sourcing, interviewing, hiring, onboarding, and retaining direct reports.
Train teammates and provide coaching, feedback, development, recognition, and motivation throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming, respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for expectations.