Team Captain - Endzone & Loyalty - NEW STORE HIRING EVENT

DICK'S Sporting Goods•Raleigh, NC

10d•Onsite

About The Position

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty for its new Going Going Gone! store in Raleigh, North Carolina. The role leads the athlete experience by coaching teammates, encouraging engagement in loyalty programs and services, and delivering fast, friendly, accurate checkout experiences. It also builds athlete relationships that support retention. The Team Captain helps plan and oversee department operations, merchandising, staffing, and business priorities, working with the Store Manager and Assistant Store Manager. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision. The position also includes leading, developing, and holding teammates accountable while maintaining an inclusive, welcoming, safe, and compliant store environment.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods, up to four hours.
Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to two hours continuously.
For virtual interviews, cameras must be on and candidates may not use AI tools during any part of the interview process.
Offer is contingent upon a satisfactory background check, which may include ID verification.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting department business priorities.
Help establish plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets within established budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate department goals and plans to direct reports, assign workload according to skill levels, and monitor progress against plans and changing store goals.
Develop and adjust schedules for direct reports to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
Source, interview, hire, onboard, and retain an appropriate number of direct reports in areas of oversight.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment lifecycle.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a store environment where teammates and athletes are welcome and treated with respect.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for meeting expectations.