Team Captain - Operations - NEW STORE HIRING EVENT

DICK'S Sporting Goods•Raleigh, NC

11d•Onsite

About The Position

The Team Captain of Operations leads store operations across on-field and off-field execution to provide a consistent, athlete-ready experience. The role coaches teammates on merchandising, pricing, and signage on the sales floor, while supporting inventory, fulfillment, and stockroom processes. It manages priorities and guides the team toward operational excellence through accuracy, efficiency, and teamwork. The position is for a new Going Going Gone! store in Raleigh, North Carolina. The role may serve as the Head Coach when the sole leader in the building, with general store oversight that includes opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods of up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of up to 2 hours continuously.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
Establish working plans for operational initiatives, staffing and hiring needs, operational and merchandising sets, budgets, and financial goals.
Execute plans, use independent judgment and analysis to assess effectiveness, and make adjustments as needed.
When the sole leader in the building, oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, and monitor progress against plans and store goals.
Develop schedules for direct reports and adjust staffing to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
Source, interview, hire, onboard, and retain an appropriate number of direct reports in areas of oversight.
Train teammates and provide coaching, feedback, development, recognition, and motivation throughout their employment lifecycle.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create an environment where teammates and athletes are welcome and treated with respect.
Follow and enforce safety, loss prevention, and standard operating procedures, as well as applicable laws and external guidelines; hold teammates accountable for meeting expectations.