Team Captain Footwear & Apparel

DICK'S Sporting Goods•Phoenix, AZ

About The Position

The Team Captain – Footwear & Apparel leads a retail team focused on exceptional service, product knowledge, and athlete engagement. The role coaches teammates, drives sales, and helps athletes find products suited to performance and style in a fast-paced, team-first environment. The Team Captain supports department planning and operations in partnership with the Store Manager and Assistant Store Manager. When serving as the sole leader in the building, the role provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The position also hires, trains, develops, and manages direct reports while ensuring store policies, safety requirements, and merchandising standards are followed.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and sharing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Partner with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish working plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in line with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, and monitor progress against plans and store goals.
Develop and adjust schedules for direct reports to meet athlete traffic demands, complete operational and merchandising initiatives, and support payroll and financial goals.
Source, interview, hire, onboard, and retain an appropriate number of direct reports in assigned areas.
Train and coach teammates; provide feedback, development, recognition, and motivation throughout their employment.
Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
Foster an inclusive store environment where teammates and athletes are welcomed and treated with respect.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for meeting expectations.