Team Captain Footwear & Apparel

DICK'S Sporting Goods•Tupelo, MS

About The Position

The Team Captain – Footwear & Apparel leads a retail team focused on exceptional service, product knowledge, and athlete engagement across footwear and apparel. The role coaches teammates, drives sales, and helps athletes find products suited to performance and style in a fast-paced, team-first environment. The Team Captain works with the Store Manager and Assistant Store Manager to support department business plans, staffing, hiring, merchandising, and operational initiatives. The role also oversees direct reports’ schedules, workload, training, development, and performance. When serving as the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The position requires enforcing safety, loss-prevention, and operating policies and procedures, and fostering a respectful, welcoming environment for teammates and athletes. Candidates must have a high school diploma or equivalent and 1–3 years of experience, including previous retail or customer-facing experience. Previous people leadership experience is preferred.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience is required.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish working plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, evaluate their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust to changes in store goals and athlete traffic.
Develop and adjust schedules for direct reports to meet athlete traffic demands and complete operational and merchandising initiatives while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, and retention for direct reports in areas of oversight.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment lifecycle.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss-prevention, standard operating, and applicable external governing policies and requirements.