Team Captain Footwear & Apparel

DICK'S Sporting Goods•Terre Haute, IN

About The Position

The Team Captain – Footwear & Apparel leads a retail team focused on exceptional service, product knowledge, and athlete engagement across footwear and apparel. The role coaches teammates, drives sales, and helps athletes find products that suit their performance and style needs in a fast-paced, team-first environment. The Team Captain works with the Store Manager and Assistant Store Manager on department plans and operational priorities. The role may also serve as the Head Coach when the sole leader in the building, overseeing general store operations. Responsibilities include staffing and team development, scheduling, merchandising, sales programs, and ensuring compliance with company policies and safety requirements.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
Help establish operational plans for initiatives, staffing, hiring, and merchandising in accordance with budgets and financial goals.
Execute plans, use independent judgment to assess effectiveness, and make adjustments as needed.
When the sole leader in the building, serve as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, and monitor progress against plans and changing store goals.
Develop schedules for direct reports and adjust staffing to meet athlete traffic demands and operational needs while meeting payroll and financial goals.
Source, interview, hire, onboard, and retain an appropriate number of direct reports.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss-prevention, and standard operating procedures, as well as applicable laws and external guidelines.