Team Captain Footwear & Apparel

DICK'S Sporting Goods•East York, PA

About The Position

At DICK’S Sporting Goods, the Team Captain – Footwear & Apparel leads a retail team focused on delivering exceptional service through product knowledge and athlete engagement across footwear and apparel. The role coaches teammates, drives sales, and helps athletes find products suited to performance and style in a fast-paced, team-oriented environment. The position contributes to departmental business planning and operations, including staffing, hiring, schedules, and merchandising initiatives. It leads teammate recruitment, onboarding, training, coaching, performance management, and retention. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish operational plans for initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust priorities as store goals or conditions change.
Develop and adjust schedules for direct reports to meet athlete traffic demands, operational needs, payroll targets, and financial goals.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of direct reports.
Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
Create a welcoming, respectful store environment for teammates and athletes.
Enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for compliance.