Team Captain Footwear & Apparel

DICK'S Sporting Goods•St. George, UT

About The Position

The Team Captain – Footwear & Apparel leads a dynamic retail team focused on exceptional service, product knowledge, and athlete engagement. The role coaches teammates, drives sales, and helps athletes find products suited to performance and style. It contributes to department planning and execution, staffing, merchandising, and operational priorities while supporting a welcoming, inclusive store environment. When serving as the sole leader in the building, the Team Captain acts as Head Coach and provides general store oversight, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish working plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, monitor progress, and adapt to changing store goals while maintaining operations and meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and operational and merchandising needs.
Source, interview, hire, onboard, and retain an appropriate number of direct reports in areas of oversight.
Train, coach, give feedback to, develop, recognize, and motivate teammates throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a store environment where teammates and athletes are welcome and treated with respect.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for compliance.