Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods • West Jordan, UT

3d

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience at the front end by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that encourage retention. It also supports departmental business priorities through planning, operational execution, team leadership, and enforcement of company standards and policies.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer-facing experience required.

Nice To Haves

• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including loyalty participation, warranty sales, and private label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
• Help establish operational plans for initiatives, staffing and hiring needs, and operational and merchandising sets within established budgets and financial goals.
• Execute plans, use independent judgment and analysis to assess effectiveness, and make adjustments as needed.
• When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign work based on skill levels, and monitor progress against plans and store goals.
• Develop schedules and adjust staffing to meet athlete traffic demands, complete operational and merchandising initiatives, and meet payroll and financial goals.
• Build and lead an effective team by sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Train teammates and provide coaching, feedback, development, recognition, and motivation throughout their employment.
• Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
• Create a welcoming and respectful store environment for teammates and athletes.
• Follow and enforce safety, loss prevention, and standard operating procedures, as well as applicable laws and external guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED