Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Phoenix, AZ

About The Position

At DICK’S Sporting Goods, the Team Captain – Endzone & Loyalty (Front End) leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, accurate checkout experiences and builds athlete relationships that support retention. It contributes to department plans and operational priorities, and may provide general store oversight when serving as the sole leader in the building.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and establish working plans for operational initiatives, staffing, hiring, and merchandising within budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, monitor progress, and adjust plans to support store goals and uninterrupted operations.
Develop and adjust schedules for direct reports to address athlete traffic and complete operational and merchandising initiatives while meeting payroll and financial goals.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of direct reports.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for compliance.