Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods • Temecula, CA

7d • $52,500 - $66,500 • Onsite

About The Position

At DICK’S Sporting Goods, the Team Captain – Endzone & Loyalty (Front End) leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that encourage retention. It supports business priorities for assigned departments in collaboration with the Store Manager and Assistant Store Manager, contributes to operational planning, and may oversee the store when serving as the sole leader in the building.

The Team Captain helps build an inclusive store environment where athletes and teammates are welcomed and treated with respect. The position also leads team hiring, training, coaching, development, recognition, performance management, and accountability, while ensuring compliance with safety, loss-prevention, operational, and merchandising standards.

Requirements

• High school diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.

Nice To Haves

• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager on 30-60-90 day plans for assigned departments and business priorities.
• Help establish operational plans for initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
• Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
• When the sole leader in the building, act as Head Coach and oversee the store, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign workloads based on skills, and monitor progress against plans and changing store goals.
• Develop and adjust schedules for direct reports to meet athlete traffic demands, operational needs, and payroll and financial goals.
• Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
• Train teammates and provide coaching, feedback, development, recognition, and motivation throughout their employment.
• Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
• Promote a welcoming and respectful store environment for teammates and athletes.
• Follow and enforce safety, loss-prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for compliance.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Compliance with applicable state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED