Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•West Jordan, UT

5d•Onsite

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that encourage retention. It contributes to department plans and operational priorities, supports store oversight when serving as the sole leader in the building, and develops a strong team that provides welcoming, respectful service. The position is responsible for executing merchandising and operational standards, communicating goals and assigning work, adapting schedules and plans to athlete traffic and business needs, and leading teammate hiring, training, coaching, recognition, and performance management. It also enforces safety, loss prevention, operating procedures, and applicable laws and guidelines.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help establish operational plans for initiatives, staffing, hiring needs, operational and merchandising sets, budgets, and financial goals.
Execute plans, assess effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workload according to skill levels, and monitor progress against plans and store goals.
Adjust plans and staffing to maintain operations and athlete support while meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and operational and merchandising needs.
Lead sourcing, interviewing, hiring, onboarding, and retention of an appropriate number of direct reports.
Ensure teammates are trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a store environment where teammates and athletes are welcome and treated with respect.
Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for meeting expectations.